Litigation Support Analyst

Location: Cleveland, OH

This job offers a hybrid model: three days a week in the office and two days of remote work.

$100,000-$125,000, depending on tenure, legal experience and education.

Hours: 9-6 or 8:30-5:30 M-F with flexibility for some evenings and weekends if there is a case.

Exempt position

The ideal candidate will have excellent communication and technical skills and exceptional time management.

Incredible management, learning, and substantive work.

The firm has one of the world’s most robust integrated legal practices, with 45 offices worldwide. The firm is renowned for its local connections and global influence and delivers comprehensive legal services worldwide.

We seek a qualified Litigation Support Analyst for the Cleveland, OH, office.

Reporting to the Director of Litigation Support Services, the E-Discovery Project Manager liaises between the Technology Department and the practicing lawyers, their support staff, and clients. This role provides ongoing consulting, training, and technical support on Electronic Discovery processing/review platforms, advanced predictive coding technologies/technology-assisted review systems, emerging AI-based tools, case/matter management systems, litigation platform databases, document imaging/retrieval systems, and application/data level access processes and workflows.

While this role is not limited to these responsibilities, it carries significant weight and impact. You’ll be responsible for a range of tasks crucial to our projects’ success.

• You’ll direct and guide litigation support and case management projects across several practice offices. Your role will involve working closely with the Director of Litigation Support Services to identify and provide technical solutions to the legal staff.
• Manages and coordinates all technology aspects of individual cases as assigned. Serving as a liaison between vendors and case teams/clients to facilitate the application of the firm’s best practices and timely, efficient, and defensible completion of projects.
• Participates and conducts project meetings with the case teams (attorneys, paralegals, clients, and vendors) to ascertain project requirements, provide options, and recommend solutions. Works to define project scope, delivery timing, and budgeting support. Prepares meeting summaries, vendor instructions, status reports, training materials, and other associated documentation as necessary for the successful completion of a project.
• Provides data management services such as processing/loading data into database applications, loading images into image viewing applications, creating deliverable media, building production sets, and database maintenance.
• Works closely with case teams and clients to coordinate the preservation, collection, processing, review, and production of case-related ESI. Must be ready to implement the most appropriate Electronic Discovery processing solution while adapting to the nuances of the ESI, the client, the budget, and the project’s demands.
• Works with practice groups to apply technology solutions and best practices to practice group members by maximizing the use of existing software and implementing new technologies. Recognizes the need for additional software applications and explores/researches new software/service applications that may be leveraged for our case teams and clients.
• Manages vendors to ensure high-quality data deliverables and services are provided within the negotiated schedules and budgets. Review deliverables before shipment to confirm that they meet the specifications. Works with the Director of Litigation Support Services to negotiate pricing with vendors.
• Responsible for the ongoing maintenance of practice technology applications. This includes, but is not limited to, the back-end support of IPRO Enterprise and legacy production applications, Relativity, NexLP, Brainspace, Opus, and TrialDirector. Prepares functional and technical specifications for client/server-based practice support applications. Solves litigation support-related user problems routed from the Help Desk.
• Provides ongoing user support via telephone, online, and office visits. Assists case teams and firm staff with various needs related to practice applications and litigation cases. Develops technical documentation for the practice technology teams as well as for the users.
• Responsible for direct/indirect communications with case teams/clients regarding ongoing project status, overall progress towards completion, budget oversight regarding electronic data discovery/document review, and recommendations when project adjustment/deviation is necessary.
• Maintains expert-level knowledge of the Firm’s standard litigation support application suites and related best practices.

We require:

• Undergraduate degree (preferably in a computer-related field) and relevant industry certification(s).
• A minimum of five years’ experience in a litigation environment with a thorough knowledge of the litigation process and the application of technology to support litigation efforts.
• Working knowledge of industry standard practices for Electronic Discovery preservation, collection, processing, review (including predictive coding, technology-assisted review applications, and emerging AI-based tools), document coding, and record production, with an understanding of how to strategically/tactically track each of these workflows.
• Must have a solid understanding of case search/query syntax creation, document review setup/batching workflows, tag field/palette creation, predictive coding technologies/TAR, content/concept data analysis tools, and data production generation.
• Understanding of large law firm legal practice, including attorney work-product, substantive deliverables, and business environment to ensure accurate requirements specification and appropriate application of technology.
• Knowledge of computers, databases, database design, office automation software, and various practice support systems. Previous experience with e-discovery and litigation support technology tools like the IPRO Suite of products, Relativity, & Opus is a must: understanding document capture and retrieval systems, electronic evidence, and various imaging formats required.
• Strong customer service orientation & skill set.

Benefits

• 40-hour workweek, paid overtime, very stable and growing, fantastic healthcare benefits, dental, vision, STD, LTD, 15 vacation; 10 sick days, ten holidays, 401k, and a very social, open, diverse firm culture.